11-29-2022
12:15 PM
11-29-2022
12:15 PM
They didn't expire. They were "refunded", just not to my credit card.
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11-29-2022
12:14 PM
11-29-2022
12:14 PM
Over the course of the past 5 weeks, I've called into Southwest 5 different times and sent 5 different emails. My additional research was to try to contact them through FB Messenger. The person who responded gave me a different number to call which led me to the SWABIZ team, which is where they notified me that the money that was collected by Southwest from my credit card in 2020 was refunded to a corporate credit card 2 1/2 years later.
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11-29-2022
12:01 PM
11-29-2022
12:01 PM
After more research, it turns out that Southwest refunded the travel funds that I paid for to an entirely different credit card, because it was through SWABIZ. I originally booked the flights while with my previous employer, but have since left. I used my credit card to book the flights, but now Southwest has refunded them to my previous employer.
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11-29-2022
11:59 AM
11-29-2022
11:59 AM
Travel funds shouldn't expire. They're not promotional items. It was real money that was paid for flights that didn't occur in spring of 2020, due to COVID.
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11-29-2022
10:56 AM
11-29-2022
10:56 AM
Southwest has acknowledged that the funds were there. They've also acknowledged that the funds were removed by them, without my prompting. I've tried to avoid legal action, but at this point, it seems like that's the next step.
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11-29-2022
10:23 AM
11-29-2022
10:23 AM
They never provided a reason why the funds were removed from the account.
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11-29-2022
09:49 AM
Without my consent or initiation, Southwest removed over $1000 in travel funds from my account. I've called in multiple times, sent emails, and filed complaints. Their response is that they refunded them over a month ago to my credit card. They were never refunded and my credit card company shows no record of a transaction. I've tried multiple times to escalate this with Southwest and no one has ever been able to help. Anyone have a suggestion? Do I need to file a complaint with the Better Business Bureau or pursue legal action? At this point, it's just been total incompetence from Southwest.
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