I have one thing to say about Evolve: I hate it. I am not a large man--about six feet, perhaps 160 lbs. Nevertheless, I find the new seating arrangement very unpleasant. The thinner cushions, reduced legroom, reduced seat pitch, less room in the exit rows--all seem like the triumph of the "bean counters" over the time-honored LUV brand.
Seat comfort and more legroom are the two primary reasons I fly Southwest. Crew member jokes and no checked bag fees--when I do choose to check a bag-- are nice, but far from determinative in selecting an airline. With TSA, security lines, jam-packed planes, etc., the flying experience these days ranges from just bearable to miserable. When I made it through that gauntlet, the one thing I looked forward to when I boarded a SW flight was the comfort of my seat. You have just taken that away from me. You have hit on the one thing that will drive me away from Southwest--Southwest itself.
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