12-19-2022
09:00 AM
12-19-2022
09:00 AM
You really have the nerve to ask someone about their personal finances?? I’m traveling home for Christmas you kook. Any other company would do right by their customer. There are a litany of posts of the same issue which has been unaddressed for over 4 months.
Restaurants use the same charge procedures and settle the final amount with 2 days, why is a much large company incapable of cancelling the transaction.
Question for you - why are you staying in Florida when you know it’s a joke to the rest of the world and will be underwater soon?
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12-18-2022
07:25 PM
12-18-2022
07:25 PM
I’m un able to purchase a new booking because I cannot afford it after the money they’ve taken. The flight occurs before the money will be refunded. They’ve taken my money and refused to do anything but hold for UP TO 90 DAYS, I am literally stuck in the wrong city. Oh my latest call to customer service went to a busy signal.
Is this even a real company?
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12-18-2022
07:22 PM
12-18-2022
07:22 PM
For the second time in just over a month, Southwest has charged me for a booking then not sent a confirmation email and has refused to release the pending charge. The first scenario took 7 days to refund and only because Bank of America canceled the transaction due to no response from SWA.
This forum has dozens of posts about this exact issue - try to use Apple Pay, Southwest says there was an error but charges you anyway. Both time representatives have said it is on my bank to cancel. Rep from BofA have confirmed - on the phone and in person - that is 100% false. Knowingly disseminating false financial info is fraud.
SWA is a publicly traded, multi billion dollar company. How could you have such a basic issue and literally zero response plan. Do they even read these forums? I’ve not seen a single SWA employee reply to a single post.
FIX YOUR SYSTEM, STOP HOLDING MONEY FROM FAILURES IN YOUR SYSTEM, and for the love of god give your customer service reps SOME sort of info or tools to resolve this. Like all others have said, will not be flying SWA after this trip.
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