I had a similar experience today flying out of New Orleans to San Diego. I checked my flight 10 minutes from the airport which was 1:15 from takeoff. It said on time. After I went through security I checked for the gate on it said canceled which was about 50 minutes before takeoff. You mean to tell me they didn’t know before then that the flight was canceled.
I tried calling my A list number and couldn’t get trough, I kept getting disconnected soI was forced to stand in line waiting to speak to a gate agent. After one hour and 40 minutes of standing in line they announced that the computers were down and they had no idea when they would be back up so they couldn’t help us. I continued calling Southwest and finally got through after two hours of trying. The agent said the flight crew for my flight got stuck somewhere else and couldn’t get to New Orleans so they canceled.
Here’s the unbelievable part. The agent said the earliest he could get me and my wife on a flight was very late Friday night transferring through Dallas and getting in at 11:15 pm in San Diego.
Today is Monday that’s 4 days from now and I get in at 1:15 am New Orleans time !!!
This is outrageous. Who’s paying for my accommodations for 4 days? Who’s paying the four days fee for boarding our pets ?
I have been a loyal Southwest A list customer for 20 years and this is how I get treated..
I’ve never been so disgusted with how I’m being treated by this airline in my life. I read where Southwest canceled 2,700 flights today while no other airline canceled more than 500. Why is this airline so messed up right now? Some people need to get fired over this. I understand weather problems but in my 50 years of flying I’ve never seen anything like this where it takes 4 days to get you on another flight.. Something stinks to high heaven on this. Southwest is using weather to cover up some serious problems they are having.
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