12-28-2022
12:21 PM
12-28-2022
12:21 PM
That website link you provided is how to cancel a flight reservation.
I wanted to know what website or process to use to file a complaint to get reimbursed for all our costs incurred due to Southwest canceling our flight ?
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12-28-2022
11:12 AM
12-28-2022
11:12 AM
I had my 2nd leg of flight cancelled on 12/25/2022, what a disaster !!
We had a 2 leg flight from Cabo with a layover in Houston HOU Hobby to
get final leg of flight to our final destination at Fort Lauderdale FLL airport.
Arrived in Houston to find out our flight to Fort Lauderdale FLL was
delayed, then delayed more, then delayed more, then delayed more, then cancelled.
Then flight was rescheduled and delayed more, then delayed more, then cancelled.
On hold for over 3 hours with southwest customer service, then call was dropped.
Waited in line to talk to gate agent for multiple hours and hours only to be told
our flight was cancelled even thought on the gate monitor it showed as departing at
1:15am with arrival in FLL at 3:30am.
We later found out that Southwest knew for hours before hand the flight was cancelled but failed to notify customers that the flight was cancelled, still showed as scheduled on gate monitors on on Southwest App and website under flight status.
Also we received many text messages from Southwest that were very old and not current to reflect the current status of the flight, Phone App was showing different flight status then the text messages, the text messages were out of date and reflecting status of flights many hours ago ??
The gate agent told us she could not get us rebooked on another flight until 12/31.
Hotel at final destination FLL Fort Lauderdale charged me for the 12/25 night I had reserved but could not get to because of cancelled flight.
Spent the Night stranded at Houston (HOU hobby) airport, since Southwest said they could not get us into a hotel room.
Spent our own money to eat dinner and breakfast, and lunch at airport.
Booked another flight on United Airlines to get to FLL Fort Lauderdale our same final destination as with Southwest.
Had to pay for a Uber ride to the Houston Bush IAH airport to get the United Airlines flight.
I want to file a claim to get compensated for all our cost that was related to the Southwest flight being cancelled.
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