Yes, bad things happened over the 2022 Holiday season. People got delayed and missed family time. Could Southwest have done better? Yes, they admitted.
On the other hand, I saw good people helping others. Might have been some Stockholm Syndrome, but they pulled together. Southwest front line employees, flight staff, back office, baggage handlers, mechanics all tried their best to help. The cold weather froze planes and delayed departures. From Santa to humor, SWA employees did their best. Don't take out your frustrations on them.
It seems to be a very complex situation to run an airline. Planes need maintenance at certain number of running hours, pilots and flight attendants can only work so many hours due to federal regulations and labor contracts. Weather and traffic delays can happen at any time. Let's show some comprehension and maybe some compassion for those that did their best to make the best of a bad situation.
Nobody loads planes faster than Southwest. I have flown millions of miles in my working career and only on Southwest have I laughed during the pre-flight ritual the attendants must recite.
Bags flying free is still the best policy. Point-to-point still saves us time when we fly. Even if I have to 2-hop to get somewhere, oftentimes it is still better than over-flying with hub and spoke airlines or getting stuck in a remote airport for hours waiting for a connection.
So let's stay positive. They have recognized the problem(s) and have promised to recover and rebuild. Companies make mistakes, just like people do. It is how we act after our mistakes that defines us and shows the world our true character. Same with a business. The Southwest we know and luv will come back better and stronger than ever.
I'm going to give them another chance soon. I hope you do, too. I can't wait for the next bag of snacks! ... well, maybe I can... OK, honestly, I wish they would bring back the peanuts!
PS: no, I am not an employee.
PSS: I am sorry if you were disrupted over the Holiday season, but please don't post negative comments. If you look for good, you will find good. If you look for bad, you will find bad. Let's forgive and move on.
Negative comments will just be ignored with a prayer for your peace.
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