Well said, and exactly my attitude during the disruption. Was it a bit of a disappointment? Yes, but not the end of the world and we planned alternate activities at home instead of in FL. It was all good.
In return, Southwest rescheduled my travel to January with no change fees, extended my companion pass (which should have expired because I didn't get that last end-of-year flight in) so that my companion could fly with me, and they gave me 50,000 points (already deposited in my account). Totally unexpected, what's not to like?
Thanks again Southwest, I appreciate everything you do to make things right under difficult circumstances.
-Will (where there's a will there's away)
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