01-04-2023
02:42 PM
01-04-2023
02:42 PM
Many other people are getting this error including me. I don't think Customer Service is aware of this because I'm on hold with them and she's also confused. If you haven't booked a flight to where you're trying to go I'd book it now and then complain later to get reimbursed because this is entirely on Southwest's fault. They've had plenty of time to prepare for this so now they'll have to suffer the consequences of their mistakes by reimbursing everyone who signed up for this scam.
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I was told they would reimburse us once we added the companion but whether we receive flight credit or refund is based on which tier you chose.
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01-04-2023
02:44 AM
01-04-2023
02:44 AM
I hope so too. I have flight today that I need to add my companion too. One CS rep told me at 1AM and another said she had no idea so I hope they're not just saying whatever just for the sake of ending the phone call with us. Southwest has just been in shambles ever since Covid.
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