01-05-2023
08:10 PM
01-05-2023
08:10 PM
I'm familiar with how to navigate the site to view rewards points history versus my actual flight history. My past flights were showing when I checked my account a week ago. I spoke with a SW rep after my original post and they walked me through it to make sure I was checking the right place. The past trip history is blank. The rep that I spoke to didn't see my flight history either. Who knows what has happened. Thank you for your feedback.
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01-05-2023
07:36 PM
01-05-2023
07:36 PM
I was searching for documentation of cancelled flights for insurance claims purposes. I never received notification via text or email of my December 27th flight cancellation. The cancelled flights are not the only issue. The history shows none of my flight history as if I've never flown SW. My history only shows the Good Will points issued for one of the tickets. I finally spoke with a SW representative but they were not able to explain why the flight history is not there.
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01-05-2023
06:02 PM
01-05-2023
06:02 PM
Since my flights were cancelled during the Christmas holiday cancellations, my entire flight history has been removed from My Trip History except one flight. The only flight that is showing that I've ever purchased is my rebooked successful flight after the first cancellation. Has anyone else experienced this?
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