Appreciate your opinion. As a long term customer of SW, my opinion is the same-I'm being penalized because I chose to pay for all 4 tickets under a single reservation.
Policy is only 3 forms of payment per person. But because one person paid for all 4 tickets, the policy was applied as if it was a ticket for 1 person not 4. The policy is flawed as is the website which did to recognize there were 4 people/tickets being purchased, not one.
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01-08-2023
05:50 PM
After HOURS trying to call and trying to access the website, we made one reservation for all 4 adults. Technically, SW policies indicate 3 types of payment can be used for reservations. In that there are 4 adults flying, would assume SW would allow for 3 types of payment for each adult on the flight. However, because I paid for all 4 adult reservations/tickets, the system would not allow me to use more than a few vouchers to pay for the tickets. This is crazy. The site penalizes customers if one customer pays for cost of all the 4 tickets in a single reservation by preventing them from using vouchers (3 types of payment) for each of the adults. This policy is for a one to one relationship and does not take into consideration the number of people who may be flying under a single reservation/confirmation #.
How frustrating is this? Anyone experiencing the same?
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