It has been ONE MONTH since Southwest lost my luggage. I am flew BEFORE the snowstorm of 12/22. Lost. Like MIA. As in, "we have no idea where your bag is, lady." I've patiently done everything I've been instructed to do. Saved receipts. Uploaded a detailed account of my luggage contents, and patiently (did I say patiently) awaited some semblance of reply. Nothing. Zero. Zilch. Nada. Every time I call for some measure of update, I'm directed to a digital portal to start an email chat with customer service. Seriously?
I know there is war, famine, occupation, and democracy in decline all around us. But this is MY life. My best wardrobe, heirloom gifts of my mother for my daughters as Christmas presents were all in that bag.
So I'm supposed to just, wait for it, wait? Wait for a human response to a problem I had NO hand in creating?
Do I go to the networks next?
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