01-18-2023
02:13 PM
Decided I would try to use Southwest Hotels for 2 upcoming trips. Never again! First my credit card was charged and it took almost 2 hours to get confirmations. Reservations both state that I cant cancel and they are non refundable! I know that I reserved using a clear Free Cancelation choice. I know this is a Booking.com partnership but it is carried under Southwest Hotels and customer service is very lacking, unlike the normal SouthWest customer service.
Bottom line is I may be stuck with these 2 reservations, but I will never book again through Southwest Hotels! Better staying with the Hotels own services which allow better flexibility and customer service.
... View more
