I received a partial refund, but no explanation. I dont know if I did something wrong, or a copy of a receipt didnt go thru, or they need more info. Just a partial payment and thats its. No phone number to call. I called customer service and they said they cant help me.
The payment came thru a 3rd party and it goes to paypal. they keep sending me emails to accept the payment. Saying its a final payment. I havent accepted it as Im sure once I do, the case is closed.
I did email southwest and I got 3 replies finally. One said well we gave you extra points to cover costs. Well I thought that was covering the cancelled flight. Then another said we will look into this.
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I submitted a refund request, and got a payment for around half. No explanation. It says its the final payment.
I called Customer service and they said to send a email. So I sent a email and no reply.
My question is what can I do. Here is my story. I was traveling with my child and a dog. I was dropped off in houston with no connecting flight. i slept in the airport and rented a car. I was emailed that if they found my luggage it would be sent to my home in illinois. So I purchased 1 suitcase at walmart and some clothes. i know it says they will refund hotels and food, but I didnt stay in a hotel (saved them money), I didnt keep my food receipts, I didnt turn in the tolls I paid on the drive, nor the phone charger or neck pillows from the airport ($75). Are they giving me a partial refund because of the luggage/clothes? am I due the full refund? I had to goto walgreens and get new prescriptions for my daughter like needles. I didnt turn those in either. i did get my luggage 4 days later, but I wasnt expecting it.
I sent a dm via twitter. I just want to know their reasoning and talk to someone.
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