01-26-2023
07:32 AM
01-26-2023
07:32 AM
Thank you for your quick response. Do you think there are any key words I should include and/or what topic this should fall under Rapid Rewards or Disrupted Holiday Travel?
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So I flew with Southwest on December 26th, 2022 and as you all know all the flights were cancelled. I had to take a 20 hour bus ride home instead of the flight. I have called Southwest 4 times in the last month and they tell me that I am eligible for the 25k apology points, however, as of 26 Jan 23 I still have not received anything. Is there something that I am doing wrong? I emailed them as well but they responded that I should have already received my reimbursement. I have checked my email thoroughly but there is definitely nothing in there. I received a monetary reimbursement for the bus ticket, though, does that mean that I am no longer eligible for the points? Is there any other channel I can talk to? I am just very confused because every time I talk to someone they agree with me that I should have received something by now, but they don't have any power to change the situation. Any and all help is much appreciated and I can provide more information about my flight itself if it is necessary.
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