01-30-2023
10:14 PM
01-30-2023
10:14 PM
How can we get that particular response to be marked as the "solution", so that people can find it more easily to make use of it?
Currently, the link for the "solution" leads to this commentary, so anyone looking for this information won't see the other, unless they happen to read all responses even after they have been led to believe this one is the answer.
That way we can avoid your snarky responses to anyone who is trying to provide an update with a better answer that would not be known to be somewhere else without reading the entire bulletin board.
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01-30-2023
05:32 PM
01-30-2023
05:32 PM
After having waited for an hour as well, for the Southwest "Customer Support" ... NOT. Then having them disconnect the call...
Here is the actual way for everyone to know their Hyperwallet "Customer ID" without having to go digging into their Southwest claim, which is really hard to figure out.
Copy your flight confirmation #.
Paste it somewhere.
Then copy your case #.
Paste it after your flight confirmation # (with no spaces)
Those two numbers concatenated together are the Customer ID.
I just did this with the Hyperwallet tech support, who was 100 times more helpful than SouthWest.
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