02-09-2023
02:22 PM
02-09-2023
02:22 PM
If you do not work for them -then please stay out of my situation. -Thank you for exiting my conversation.
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02-09-2023
02:08 PM
02-09-2023
02:08 PM
Dear Middle Seat,
It seems that Southwest "Middle Seat" does not want to be receptive either. I just want an attempt by Southwest to make it "right" in some way-this has not happened by anyone at Southwest. All I am getting is the run around and excuses.
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02-09-2023
12:27 PM
02-09-2023
12:27 PM
Dear Middle Seat:
Response to this:
Some possibilities:
You do not qualify for a signup bonus if you earned another Southwest credit card sign up bonus within the last 24 months
**I do not have another Chase Card
Chase has not actually posted the signup bonus to your account yet and what you are seeing so far is only points related to your spend
** Chase said they are not going to post any points to the $3,000 =80,000 points on this matter
You did not meet the deadline for the bonus
** I have all receipts to prove that I did meet the deadline
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02-09-2023
12:19 PM
02-09-2023
12:19 PM
Reply to previous message:
I contacted Chase over three times -they insist that Rewards and promos such as this one is done with Southwest Airlines. When I signed up it was on a Southwest Airlines website. This matter has not been resolved Southwest Airlines -nor Chase. I am still waiting for a resolution. I did file a complaint with the Better Business Bureau BBB and they have attempted to reach Southwest Airlines- but no response as well. Please find a way to make this right.
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Dear Southwest Airlines,
I am writing to express my concern regarding the promotional credit card offer I applied for, which promised 80,000 points if I spent $3,000 in three months. I completed the requirements within the specified timeframe, but was disappointed to find that the promotion was not honored. Instead I saw only 10,000 points and I was told I was not enrolled that promotion. I explained that I clicked on the proper link when I applied.
I have been a loyal customer of Southwest Airlines for many years and have always had positive experiences with your company. I was excited to take advantage of this promotion and was looking forward to the reward points.
I would greatly appreciate if you could look into this matter and provide an explanation as to why the promotion was not honored. I have kept all of my receipts and credit card statements as proof of the required spending.
I hope that you will take my concerns into consideration and rectify the situation in a timely manner. I look forward to hearing back from you.
Thank you for your attention to this matter.
Sincerely,
Joann
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