02-13-2023
04:07 PM
02-13-2023
04:07 PM
Southwest took about 5 days to respond to a FB DM. Apparently, they ran into an error on their end and had to re-approve the receipts. This took another few days. Today finally got the Hyperwallet email with the link to get the funds. You can try calling their phone number with your case number to find out status.
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02-03-2023
10:36 AM
02-03-2023
10:36 AM
Yes, I have checked all my folders everyday and searched for hyperwallet in all my folders everyday. I've gone to southwest.hyperwallet.com and entered the customer ID Southwest provided and it was not valid.
What was the link that was sent to you from hyperwallet? Was it southwest.hyperwallet.com?
Have DM'ed Southwest on Facebook and no response yet?
Will they only respond with a public post on Facebook?
Thanks !!
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02-02-2023
02:53 PM
02-02-2023
02:53 PM
Thanks.. Have also reached out to the on FB. No response yet.
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02-02-2023
12:14 PM
02-02-2023
12:14 PM
I received the reimbursement approval from Southwest on Jan 18th. I have not received any email from Hyperwallet since then. Have checked junk folder daily.
Have tried going to southwest.hyperwallet.com with the assigned customer ID and it's invalid on the hyperwallet site.
Please help advice.
Thanks !!
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