I thought I was going to have a nightmare of a trip to see my granddaughter's high school graduation this month. I was traveling with my 91 year old mother and a service dog. It was the first time since we got the service dog that I was traveling by air and I had a thousand questions. I wrote to customer service and instead of writing an answer to all my questions, I actually got a phone call. How unusual that is in this day of no customer service, especially in the airline industry. The people on the ground were equally helpful and our trip, including all the connections, went seamlessly. I do have to mention one particular flight attendant. Her name was Wanda and was on the last flight out of Denver into Salt Lake City on June 8th. Her presentations were so delightful that everyone on the plane was listening to see what she would say next. Her service was flawless as well. I hope that the company reads this and finds this woman to say a special thanks to her for us. Everyone turned what could have been very stressful, into a very pleasurable experience. Thanks to all.
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