Lust happened to me and was told the same thing everyone else was. This is ridiculous, SWA knows there is a glitch with its App and apple pay, yet they do nothing to fix it! I was told it would take me 1-3 weeks to get a refund however I leave in 3 1/2 weeks. By that time the fare will be double to triple the amount they are now. I feel as though this is SWA way to get people to pay more for those flights. I just hope my bank will do something sooner rather than later. From this point on I think I will be choosing another airline. Too many issues with SWA and I do not want them to be a damper on my travels.
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