Southwest Airlines Community

I too am still awaiting a simple reimbursement (airfare only) for a Dec 24th flight. I've submitted twice through what feels like a black hole of a request form and further submitted a detailed email request - at least I received an auto-response with a supposed case # on the latter request. But am +40 days and running with no word from Southwest. RR member since 1998 - have boasted of Southwest vs other airlines to my friends, family, and co-workers over that 25 year period. What an enormous disappointment and erosion of good faith. All for $270. Way to go Southwest! ... View more