03-04-2023
11:00 AM
If they promised that they will return it back to gift card, they SHOULD return it to the gift card. And NO! I am still waiting for reimbursement for my travel disruption. It is $400! No word from southwest, only emails that someone will contact us soon (Its March!) or more and more Case numbers. It is very easy for you to say, its a 'fair resolution', when you are not the one who is in our shoes!
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03-04-2023
10:09 AM
You are not alone! I am going through the same thing. Southwest gave us the flight credits which are non-transferable. I have their email dated sometime January that they will credit is back to our gift cards, but nothing on that front yet! We are in March!
The worst thing, because of southwest flight cancellation in December, we had to cancel our whole California trip and return flight, which was with Spirit. Spirit charged us the cancellation fees. Southwest promised to reimburse us and here I am in March, still calling for hours and every agent I talk to is creating case numbers after case numbers, with no one to directly contact and resolve the issue! This is beyond frustration!
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