04-12-2023
08:39 PM
04-12-2023
08:39 PM
Send them another email with all the details again...I told them it was ridiculous that I was still waiting and ended up getting a response. Email them every week if you have to. Good luck.
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03-09-2023
06:16 PM
03-09-2023
06:16 PM
Both my mom and I received our emails from hyperwallet the next day after getting the customer ID
you might try searching again in all email folders
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03-08-2023
05:35 PM
Please know you are not alone. My experience was eerily similar to yours. I can’t write it all here because it makes me so upset thinking about it. Now It’s Wednesday March 8th. Still no refund for expenses. Received an email from southwest on January 19 with the amount, customer ID and a note telling me to be on the lookout for an email from hyper wallet. I checked my email and spam for the next two weeks and never received an email. Then, what seems like a million more phone calls and explanations, my case has now been accelerated and was told today that someone is working on it. This is like rubbing salt in a wound. I just want to be done.
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