Southwest Airlines Community

Nothing! They sent another message today to close out yet another case, but no resolution.  Still do not have our 6 codes for the points!   "Thank you for reaching out to us. As you are aware, we experienced flight disruptions (delays, diversions, and cancellations) in late December and early January that impacted our Customers. I’m sorry if your reservation was impacted. Customers traveling December 24, 2022, through January 2, 2023, who experienced a delay of three or more hours or who were unable to complete travel as their flight or reservation was canceled were emailed an award code redeemable for Rapid Rewards points. Emails were sent either to the primary email address in a Member’s Rapid Rewards account or to the billing email address associated with a reservation. It’s important to note that each Passenger who is eligible for the offer is limited to one award code. We are aware that some Customers who received a code for Rapid Rewards points experienced challenges redeeming the code, and we encourage Customers to verify that they entered the code correctly and try again. Once the points are claimed and deposited into a Member’s account, we are unable to reverse the transaction. That said, Rapid Rewards points can be used to purchase a ticket for anyone. Your business is important to us, and we hope you’ll continue looking to us when your travel plans include the cities we serve."  Sincerely, Julian Blake Southwest Airlines ... View more

I understand no reimbursement for the lost wages and so on, but for them to cancel our layover book us 6 days later at a different airport 3 hrs away should constitute a cancelled flight!  There is no way to say we took the flight we paid for!   ... View more

I will try that to see if I can have some sort of resolution..Thanks!   ... View more

Great point!  It is just ridiculous the fact they are treating it as they are doing something kind!   No, I was out of work for a week, out of pocket in Fl for an additional 6 days during the busiest week of the year.  Also, the fact they won't refund the flight that was cancelled since they rescheduled 6 DAYS later since they kept the same confirmation #!   ... View more