On December 26, 2022 my husband and I had a flight to see our grandkids. Everything was cancelled we were stranded in Chicago and now the LIES and games of SW. We tried calling for over a month for our 25,000 points we were both promised. No answers... waiting on hold for hours. Finally on Jan. 20 we talked to someone got a case number and this begins the LIES. We were told 5-7 business days and we could get help. Then we were told 30 business days. Fast forward to today- we were told no one can help and on March 31,2023 we will lose these points because SW can't seem to help us get them. I understand you can't spell fLIES without LIES but this is wrong. Sadly, we will now be contacting the Department of Transportation and we are so thankful for our son who is a lawyer but to all the other people.... Southwest you are BETTER than this.
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