3 weeks ago
You need to read the policy on line. Apparently their “agents are trained to ask fact finding questions to determine if a passenger qualifies”. Really? Let’s be honest. It’s pretty obvious. If you aren’t going to follow your own policy then don’t have one.
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3 weeks ago
I wish Southwest would stop glossing over this issue with a big smile. I don’t know why I paid up for an A4 when 20 people pre boarded my flight yesterday to Palm Springs. Two of those people were elderly and needed it. The remainder were families and twenty-something’s. It gets obviously worse with each flight every week. It’s a joke and the agents ask nothing to screen these people. I either need to start cheating or go elsewhere. Please do something to fix this or your highest paying and loyal customers are just going to find other options. This is a real problem. Do something.
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