@SW9 are you talking about a new credit card sign up bonus? If so, make sure you have spent the required amount before the deadline. There is usually a sign up bonus tracker in the Chase app that shows your spend and deadline. If that's all good, has a statement closed since you met the required spend? You may need to wait for a second statement to close, but usually any sign up bonus points show up shortly after the closing date of the statement on which you met the requirement. You will also want to confirm Chase has your correct Rapid Rewards account number. Have you seen any points from Chase show up in your RR account? If not, then Chase may have the wrong RR account number. You are correct that all questions regarding any of these items would need to be directed to Chase.
--TheMiddleSeat
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