03-20-2023
09:37 PM
03-20-2023
09:37 PM
Here's a VERY disheartening travel experience from today (3/20/23) with the airlines that uses a heart for its logo.
Here are the facts: 2 Passengers on SW Flight 2566 (3/20/23) left SLC for MDW were delayed 37 min. because of weather and landed at 7:40 p.m. arriving at Gate B1. Passengers on flight 2566 had a connection in MDW for a 8:00 p.m. direct flight to ROC at Gate B 17 (Not too far from Gate B1). Passenger arrived at the gate with spouse at 7:55 p.m. and 4 others to board flight 139 flight from MDW to ROC.
Gate agent closed the door early and DIDN'T let them board. Meanwhile, the flight left at 7:59 p.m. (not 8:00) and is landing 10 minutes early in ROC. They knew the passengers were coming and they rescheduled them to the 5:00 a.m. flight tomorrow BEFORE they even had a chance to get to the gate. Serious breach of any type of customer service.
In other words, the heartless airline couldn't wait for the 2 (and probably more passengers) to walk a few gates to get on their flight and meanwhile flight 139 left a minute early and is landing 10 minutes early. Glad the pilot and crew can get in early while the stranded passengers have to wake up at the crack of dawn for the 5:00 a.m. flight to ROC (via BWI) and miss a day of work.
The gate agent and pilots really couldn't have waited a few minutes for the passengers to avoid a 3:30 a.m. wake up call tomorrow and a day's worth of travel? What happened to the airlines monitoring where its passengers are located on its connecting flights???
HEARTLESS!
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