Southwest Airlines Community

I write this as I just pass the hour mark on hold with SWA. My family of 3 were part of the SWA Meltdown with our bags hopelessly lost in Dallas after we took a last min flight on AA to Miami for an extended 3 week trip. We called every day asking about the status of the bags and was told they would go out on the next flight to Miami which never happened, the bags were retrieved weeks  After sending in detailed receipts (case# 62249469) for our cost including buying new luggage to get home the new clothes we had to purchase. The email I keep getting back from SWA is the email below with no documentation or accounting behind what the feel is “outside the parameters” after asking for an explanation and resubmitting for review.    Very frustrating and unprofessional to have this lack communication with no reasoning, accounting  or options for a discussion.    My next steps are to drive over to the corporate office which is a mile from my home, file a formal complaint with the DOT, asking my neighbor who is a TV news anchor in Dallas for a story, hire social media travel influencers to help and file a lawsuit.   Let my know any thoughts on what I’m missing or can do to get this resolved.  So disappointed, as my family has been a loyal customer for over 25 years with being A list or a list preferred for years and year. Not to mentioned owning the stock for 15+ years until last month when I gave up after this experience and sold it all.          Please know that we reviewed your receipts, and your final amount for payment is $3,990.53, which we believe represents your reasonable expenses. After a thorough review, we are unable to meet your request for reimbursement of $6,054.23 as this falls outside of the parameters of what we consider a reasonable expense as it pertains to our flight disruptions. Your business is important to us, and we hope you will give us an opportunity to welcome you onboard soon. Sincerely, Devon Garza Southwest Airlines ... View more