03-22-2023
03:22 PM
03-22-2023
03:22 PM
I am having the exact same experience today after booking through Southwest. They use booking.com for hotel reservations. I never received an email confirmation booking.com and they cannot locate my reservation but my credit card was charged. Southwest said they cannot help and i must reach out to booking.com. Booking.com said they’ll they could not locate any reservation and recommend I call Southwest.
I called the hotel and they found my reservation and emailed it to me. Now that I have that I feel better and more confident that I have a place to stay when I arrive at my destination. I will NOT book through Southwest again, I don’t care how many points they offer, it’s not worth the stress and headache.
... View more
