I asked for a supervisor at the 800 number you mentioned and was told they aren't available. Customer service is not the best and my chance to claim these ends on Friday. They should empower the front line to make these types of corrections given the history on the open Case (5 calls in referencing the same Case #).
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SW sent my code for activating my 25,000 miles from being tangled up over the Christmas holiday to a defunct email. I opened a case (63434975) on 12/31/2022. I have followed up on 2/7/2023, 2/14/2023, 2/23/2023, 3/15/2023. I get the same response form each inquiry, that it is in the queue but no status can be provided. When I opened the case the agent (Nestor) made sure the email address is correct, we worked to clear every email out of my RR account and enter the correct one in. I have to claim these by 3/3102023, but am getting no traction and do not know where else to turn (I do not have FB).
I entered a comment on the web site and the reply I got was, that the reply has been recognized and assigned a new Case # (6569831). There is no email that I can actually get to a real person. The agents when I calf 1-800-435-9792, I am told there is no supervisor to escalate this issue.
Any Ideas here how I can contact to get some satisfaction? This is equally as frustrating as being bounced around on 12/25-26.
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