04-11-2023
08:32 PM
04-11-2023
08:32 PM
I understand the open seating completely and it does work as their business model. I just felt bad for the woman that was literally following the rules as a handicapped passenger. Abusers of policies like these people will eventually mess up the rules for people that truly need them.
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04-11-2023
08:30 PM
04-11-2023
08:30 PM
I worked at Southwest Guide Dogs for a number of years. These dogs did not have the required vests. They did not sit or follow directions as guide dogs do. They stood in the aisles and smelled the passengers. NOT guide dogs. Makes me so mad when they impact other passenger's flying experiences. The lady in the wheelchair had just had surgery and had no choice other than to sit across the aisle from these pets. She was following the rules and these passengers were abusing the rules. I feel for the check-in agents with passengers like this.
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04-11-2023
04:10 PM
04-11-2023
04:10 PM
Flew out of Columbus, Ohio yesterday, back to where I live in Tampa. There were 2 of these dogs on my flight. The second one was brown and even larger than this one. They literally had no service dog designation at all or behaved like service dogs.
The adults literally jumped up to pre-board before people in wheelchairs. This way they could acquire the entire first row of the plane so their "service dogs" could lay down. What the heck is going on with this?!
Get it together Southwest. This is NOT how you retain regular paying passengers. The entire flight passenger list noticed this.
I am assuming they will have a return flight where they will do the exact same thing, or attempt to.
The lady sitting across from them, who was in the wheelchair, had to wear a face mask the entire time as she is allergic to dogs. So disappointed in this policy. Needs to change.
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