05-24-2023
03:43 PM
05-24-2023
03:43 PM
@Lm29474 wrote:
My rapid rewards points were frozen five years ago because of a disagreement with someone in your accounting department. I cleared it up in2020 and we’re told my account was fine. I’m now trying to book an emergency flight for a funeral and my points are still frozen. Please help me
If you are booking with points then you'll have to keep trying Southwest. This is customer-to-customer forum here we won't be able to access your account or anything.
If you are paying cash for the flight just book it like normal and don't enter a RR number. Sort out the account info later. You can retroactively add the flight for credit to your account.
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