Recently; while reading the Spirit Magazine as I always do, I found an article laughable at best. It was the column by Gary Kelly in which he made the statement that the new more green planes added a row without sacrificing customer comfort. It was obvious to me that Mr. Kelly had not been sitting in a seat with his laptop on the tray table while the person in front tried to recline the seat. It was difficult in the older planes but doable. Now unless I am sitting in an exit row I don't even make the attempt. If you are working to be the best in the business then I would encourage you to embrace reality. I would have felt better if he would have just added in, we are trying to be competitive and have added an extra row to haul 6 more passengers because it is good business sense.
I LUV Southwest because it is a reliable airline and I fly most weeks for work but articles like that make me feel like Southwest thinks their customers are idiots. Just saying......
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Unfortunately; I have found the internet to be slow at best on most flights. I can't imagine trying to watch television using it considering that it takes a full 1-2 minutes to actually send an email.
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