Thanks! Yes the name is exactly the same, the confirmation numbers are the same, they were flown in full, and within the last 12 months. I started a ticket with customer service. Just wanted to check here first if there was any known issues or something I was missing.
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I am trying to redeem past flight points I've taken within the last 12 months that didn't have my rapid rewards associated with them and I get an error saying "Sorry we found some errors...please check your confirmation number and ensure the entire flight was flow, exchanged, or refunded". I flew all my flights, my name is the same as my account, and they were all within the last 12 months. Does the 12 month rule apply to only a single calendar year? These were all in 2022 but less than 12 months from now.
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