I had a round trip ticket to Richmond, VA from Atlanta. I made it to the ticket counter approximately 35 minutes before take-off time of 3:05 PM and was told by the ticket agent that I would not make my flight. Because Southwest didn't have another flight before 9:45 PM, I booked on another airline. After arrival in Richmond, I received an email that because I didn't cancel (even though I had gone to the SW ticket counter), I had forfeited any credits and my RETURN flight had also been canceled with NO REFUND or CREDIT! So now I'm stuck in Richmond with no return flight the next day! Who does that???? When I sent in a complaint on the SW website, I received a canned response. I'm using my credits and never flying SW again. The absolute nerve!
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