Yes it's true Southwest is no longer doing drink coupons.
I called in after my 19th flight this year (normally drink coupons are mailed out after 12 flights) and was told (after being on a lengthy hold time) that drink coupons were eliminated.
No one told me this before. I didn't get an email or phone call or anything. They just decided hey we're not doing it anymore and not going to tell anyone unless they ask.
After complaining long enough I did manage to get a $50 flight voucher out of them.
I did like the drink voucher idea. It was a way to reward the frequent flyers.
So now there's nothing other than points for frequent flyers.
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