I ;LOVE S.W.AIRLINES & the folks that work for them they are fantastic, personalbe, friendly, helpful,kind, considerate I TRULY would NOT like to fly with another airline UNLESS IT WAS AN EMERGENCY (i WISH they would FLY INTO BURLINGTON VT. tho) thanks for all of the wonderful flying times Godspeed to you all. & THANK YOU!!
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These posts make me sad. As a Customer who has had the luxury of paying full price for my ticket then having to sit next to someone who spills over into my seating area, I'm thankful that Southwest is sticking to its Customer of Size policy that it has had since the beginning. I recall my horrid flight to this day, and it was over eight years ago. I was forced to sit on a full aircraft next to a lady who was desperately uncomfortable in her seat and continuously repositioned herself. I had her right leg plastered on mine for the entire flight and--here's the icing on the cake--we were both in shorts, as it was summertime. One of us shaved... one of us didn't. I was disgusted, and my flight was ruined.
So, for all of us other folks who approve of charging for two seats if it is deemed necessary, thank you Southwest Airlines for sticking to your policy and thinking of ALL of your Customers; not just the ones who happen to have a noticeable name in the media. We all LUV you!!
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Today was a great day ! Bonnie Endicott, who manages our MIT (Managers-in-Training) program, and I were debriefing the first week of 2009 MIT that wrapped up last week. We hosted 56 Leaders at Headquarters for a high-impact and intense, Leadership Development experience. The week was fantastic and the Leaders in both the Level I and II programs are top-notch! Our goal is to get this group of high-potential Leaders ready--ready for the challenges that lie ahead. The skills needed for a Leader to be successful today look so much different than they did even 10 years ago. And it is our job--our privilege--to help our Leaders develop the skills that will help them make a difference every day and ensure our Company continues to be profitable. What a tremendous responsibility and honor! We often joke that we have the best jobs in the Company ( OK, it's really not a joke). So, I was really not surprised to learn that we placed #7 of the top 20 in Chief Executive magazine's list of "Best Companies for Leaders" 2008. I spend time speaking to other companies who want to know the "secret" of our success. It's really quite simple: we believe in our Employees, we provide every opportunity possible to promote learning and development, and we genuinely want our Employees to succeed. Employees are the strength, heart, and spirit of our success . As Leaders, we are responsible for supporting and nurturing them as they develop, grow, and succeed! Congratulations to our Senior Leadership Team on this great honor, and thank you! You exemplify the Southwest Way and we are proud to follow the example you set.
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Dear Elizabeth
Thank you for sharing your story and the video of Jeff's message. Very inspirational. I am keen to learn more about Southwest's work with humor and fun in an organisational context. I am currently pursuing a PhD research project on the value of humor in worklaces and haven't been able to identify any organisation here in Australia with the depth of Southwest's experiences.
I would love to talk more about this - I may even have the chance to visit Dallas and would value the opportunity to meet up and share ideas.
Keep smiling - and keep up the good work.
Cheers
Daryl (from 42 degrees south of the Equator)
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