Beware purchasing the Early Bird checkin. I had to modify my reservation to a new destination city and the Early Bird did not transfer. Called Southwest and was told because I cancelled the first city and rebooked another city that Southwest kept my $50 and I was out of luck.
This policy is BAD. First of all, the customer is doing the work of the Southwest agent. We don't know, nor does Southwest make you aware of the dangers of losing money like this when you utilize their website. Second, this is BAD BUSINESS. i have been a loyal Southwest customer for years and to be treated this way is terrible. I will now look to other airlines to be treated better. MAJOR FAIL SOUTHWEST!!!
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