For Mother’s Day, I sent a gift card to my mother (80 years old) to cover her annual trip to visit me. She reserved her flight and it was supposed to take place this week. Unfortunately, she had a fall and related medical issues and is no longer able to travel by air; not for the planned visit nor ever again in the future.
Because her ticket was purchased (a) with a gift card, and (b) for a WannaGetAway fare, we are told Southwest can only provide the travel credit to her account/name. But, it will just sit there unused and $500 is essentially wasted. Are there any ideas for how those travel funds can be transferred to someone else? Even for a transfer fee? I’d take them in my account since, clearly, there going to be a lot more flights for me between my home and my mom’s home. That way, at least southwest knows the funds are used for them and not just credited back to some mystery credit card. I get them not wanting to do that since it was purchased with a gift card…completely understandable.
This is just a weird situation. No, she didn’t pay for the “plus” level ticket, but she also didn’t know she would have a fall that caused a doctor to say, “no more flying.” There has to be a way to use the credit or pay to transfer it.
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