Southwest Airlines Community

Congrats on your status, but good luck with accessing the free Wi-Fi!!  I have been an A-List Preferred member for years and loggin into the free Wi-Fi used to be simple. Ever since Southwest updated their landing page in July(?) 2023, I haven't been able to access my free Wi-Fi either using my confirmation number (this is new) or using my Rapid Rewards number.  I get the same message every time "It's not you, it's us!  Refresh this page and try again" both on my tablet and cell phone.  None of the customer service agents, flight attendants, or gate agents have heard this complaint.  It's really a pain to pay every time and have to email customer service to be refunded... ... View more

Very nice, but how about making the perks we already should have actually work?  I am A-List Preferred (have been for quite a few years) and ever since the Wi-Fi website was updated in July(?) I have not been able to access my free Wi-Fi.  I get the same message over and over both on my tablet and cell phone.  "It's not you, it's us!  Please refresh this page and retry".  I'm getting really frustrated with having to buy the Wi-Fi and then contact customer service for a refund.  I have already spoken to someone in customer service, but other than the refund, no further information... ... View more