Southwest Airlines Community

I'm not completely clear but if this was the daughter's boyfriend who can't fly then I would suggest:   Take the travel credit that is in his name and buy a new "Wanna Get Away Plus" ticket that is about the same value to any destination/date - make it a little bit in the future so you don't get stuck on timing. Then cancel that trip and he'll now have a transferable travel credit that you can transfer one-time to yourself or your daughter as needed - you can only do this once though.  Then you'll have the travel credit back in your name - this is a good option if you'll be flying next year to use it up. If the whole trip went through and your daughter also doesn't need her travel credit then do the same thing again.   However I do think if you use the Contact Southwest Customer Service and can send a letter by mail from the doctor about the "no fly" condition you might have a chance to re-request the refund that the phone operator wasn't able to do.   But if you would be satisfied getting the travel credit back in your name, then try the steps listed above. You may need to either add a little money or else leave a little on the table if you can't get a flight that exactly matches the cost of the previous flight.   I hope this helps. Thank you for your service!     ... View more