Karen, the lead FA, on WN1152, CHS to DEN, on Friday 5/17 was terrific. She was welcoming, funny, well-organized, and responsive to both crew and passenger needs. I miss the old "Kick Tail" awards we could give because she exemplified the kind of crew member who deserves one. A long-ish flight full of Friday travelers was better because of her professionalism and personality.
I know we're trying to move away from paper drink coupons and the like, but from this passenger's perspective "Kick Tail" was a fun and easy way to recognize crew members going out of their way to provide good service.
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