07-13-2024
09:48 PM
07-13-2024
09:48 PM
I am faced with the same issue and tried to get the reservation resent and it never came through. Luckily I don't need to cancel my reservation and just wanted to confirm it before going to the hotel. I spent hours waiting on the phone for them and never was able to speak to a representative. This is truly bad and i will NEVER book hotels with southwest again. I called the hotel and they have my reservation. I am praying that all goes well and I don't end up getting charged again or that when I get there it get cancelled. What a mess. I could have gotten my stay for a cheaper price elsewhere too but counted on the points which I was promised and now already know that was a total scam. NEVER AGAIN!!!
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