Rich - I am so sorry that the difference between a nonstop and direct flight was unclear, and I appreciate your sharing your concern with us.
We definitely don’t want our Customers to be surprised or disappointed when they make a scheduled stop, so we try to inform our Customers of the number of stops any given flight will make during the booking process.
When booking flights on southwest.com, you will see five columns:
1. Flight Number
2. Departure Time
3. Arrival Time
5. Travel Time
A number in the "Stops" column indicates total number of stops on a same plane flight, or a “direct flight”.
An airport code with a number indicates the city where the Customer must change planes and the number indicates the total number of stops the Customer will make en route to his/her final destination.
Both of those points are included in the bullet section under the Flight option box, but I understand that it may still not have been clear.
If you have any recommendations for how we can make the number of stops more clear during the booking process, please let me know and I will be happy to share your feedback with web design folks.
Again, sorry for the confusion...I hope this information is helpful the next time you book a flight!
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