Almost one year ago, I made a post on this blog about things I didn’t know about Southwest Airlines until I actually started working here, one of them being that you can see just about all the most notable Dallas buildings and I included this picture of Texas Stadium. Well, as I’m sure all of you know by now, Texas Stadium met its end last Sunday (April 11) which means the view outside our southwest (and our Customers' Southwest) window has forever changed. Southwest Airlines and Texas Stadium are the same age. Up until April 11, the stadium was visible to our Passengers in and out of Dallas Love Field, but the implosion changed all of that. Here’s a picture that Bill Owen in Network Planning took from the same vantage point just a few days after the implosion. We will miss the old stadium.
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I thought I knew a lot about Southwest Airlines, after all I grew up in the Dallas/Fort-Worth area and was required to read Nuts!, write several papers, and participate in case studies about Southwest while I was in college. But I’ve noticed in my little less than a year’s worth of time working at Headquarters that there are some things I didn’t have a clue about. So, listed below in no particular order are 17 things I didn’t know about working at Southwest Airlines Headquarters until I got here. Why 17 things? Well, who wants to color within the lines? 😉 Outside of the cafeteria is a big screen television that does nothing but play Southwest Airlines commercials from yesterday to today. Free peanuts! The peanuts that are served on our planes can be found in a few locations around the building. On a really good day, the honey roasted nuts are available. And for the peanut sensitive folks, yes, pretzels are also available. Headquarters sits just next to Love Field, so we are lucky enough to see our planes land and take off all the time, but you can also see just about all of the most notable Dallas buildings - everything from the Dallas skyline, to the old home of the Cowboys, Texas Stadium, to Las Colinas and North Dallas. Speaking of the Dallas skyline, the cafeteria offers a breathtaking view. Oddly enough, you can’t see Reunion Tower . Speaking of the cafeteria, it’s actually called The Landing, and as you enter you can’t miss the flight schedule for Love Field and the Freedom Shop, a store full of SWA goodies. Herb has his own speed sign. [Photo Courtesy Airline Biz Blog, The Dallas Morning News] A servant’s heart even appears in the men’s restroom. I can’t tell you the number of times I’m about to wash and then dry my hands in the restroom and find that the person in front of me dispensed a paper towel for the next person. When this first happened, I thought it was just a rare act of kindness, but it happens everywhere and very often. If you remember the movie, it’s like a Pay It Forward moment. And yes, it was a bit awkward bringing a camera into the men’s restroom. There are murals with a 3D effect that honor various departments; this one honors our hard working folks in our Technology Department. In the lower right hand corner, it says “TECHNOLOGY POWERS THE BRAND.” The second picture of course honors our Flight Attendants. One of the original Southwest Flight Attendants sets up a vendor booth once a week and sells homemade SWA goods ranging from T-shirts, to luggage tags, to badge reels. If you want to exercise, there’s a nice running path around nearby Bachman Lake , or you can get a group together and play sand volleyball or basketball on the courts in our parking lot. In the unfortunate event in which an Employee passes away, it’s communicated in the daily Employee’s newsletter, no matter what city he or she worked. There’s even a link provided to an internal website where you can leave an “In LUVing Memory” comment. It’s rare to see a Company do something like this to honor an Employee, especially one as large as SWA, and it shows this place is really about family and sharing the LUV. There are also tributes to Employees that have lost their lives serving in our military. The tributes are scattered around Headquarters, but this one rests right outside our front door. During our warm weather months, Deck Parties start at 5:00 P.M. every Friday, and each week a different department becomes the sponsor. I knew the walls of Headquarters were decorated with priceless pictures of our Employees, but I wasn’t aware that our conference rooms have a lot of spirit as well. You never know what you might find. For instance, one room is decorated with sports memorabilia thanks to our sponsorships of various teams and sports. There’s a really, really big T-shirt on the first floor. Free Sky Mall and LUVLines magazines are located by every elevator. Welcome Aboard! Employees can sponsor a New Hire by purchasing Southwest rubber ducks, called Winglets. Money made from the sale of Winglets goes toward welcoming a New Hire into the Southwest Culture. The Winglets themselves travel down to Sea World to compete in a Duck Derby race. Each Winglet is numbered to represent their owner, and the first 25 Winglets to finish the Duck Derby win their owner a prize. Our time zone is actually called “Herb Time.” That’s how our time is displayed when we log into our work stations and access our intranet homepage.
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11-26-2008
08:09 AM
359 Loves
Thanksgiving has always been my favorite holiday since it involves family, food, and football--all ranked in order of importance. But Thanksgiving has been a bit different for me as of late since I no longer have any living parents. So the dynamics have changed, but certainly not the meaning or significance, and I’m thankful for the many loving memories of Turkey Days of the past. This will be my second year missing out on my mother’s turkey, and my wife and I were lucky enough last year to have my sister (an exceptional cook) step in and cook Thanksgiving dinner for us. Now my sister is in college on the East Coast, and my wife and I are left to cook the turkey for ourselves for the very first time and start memories of our own. This should be an interesting experiment. I wanted to take the manly-man approach and fry the turkey, but my wife is more of a traditionalist (and even though she won’t admit it, she fears I’ll set the house on fire). This all lead to another first - I visited Butterball.com. It appears we are all set and have a pretty good turkey cooking battle plan laid out. This will be good practice before we actually have kids and people over for future Thanksgivings. In case the turkey burns our turns out like rubber, our backup plan includes frozen pizza.
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As many of you may or may not know, the walls of Southwest's Headquarters are not decorated with expensive artwork, but rather the priceless pictures and items of our Employees and their loved ones, our history, and our Culture. It's always fun walking up and down the halls, and ask anyone here, you always spot something you didn’t notice before hanging on those walls. So I thought it would be fun to start a series of what's on our walls since only our Employees can see them. I think the best approach to this series is to start from the ground floor and move our way up, and the most fitting item to start with is one of several murals that are displayed right outside our elevator doors. The mural below is probably the most symbolic of them all, and it’s fitting that it’s located on the ground floor right next to the University for People since it’s really the foundation or cornerstone of our business. As you can see, it’s the immortal words of our very own President Emeritus, Colleen Barrett, chiseled in stone: The Golden Rule TREAT OTHERS AS YOU WOULD LIKE TO BE TREATED With the small print stating: Colleen Barrett on Providing Legendary Customer Service:“It’s not really complicated; it’s all based on The Golden Rule.” What I like about it is that it not only it serves as a daily reminder as we begin our day that we are a Customer Service organization that just happens to be in the airline business, but it’s also a reminder on how to make life less complicated.
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