05-14-2015
11:12 AM
Hello,
I created my account just to let you know how unbelievably disappointed I am in Southwest over these changes. I cannot believe this is being pitched as "the changes flyers have been asking for". I have always admired Southwest and bragged about how much they turn up in Management books, based on how the company finds success in truly valuing its customers and by being fair and transparent about everything. The posting above from Mr. Lusk is anything but transparent.
The truth of the matter is that the new system is a way to suck money out of the consumer just like other airlines are known for doing. Flights that cost less money in $ now often cost more in points. End of story. In fact, American Airlines, with its merger with USAir, now seems to have a MUCH better rewards system - and that is a sentence I never though I could ever utter. There is massive availability on AA - even for busy travel days - for just 12.5k miles, whereas on Southwest if the flight is AT ALL CONVENIENT (flying on a Friday or a Sunday, a nonstop flight, a good flight time), the reward amount on Southwest required is now often well over 12.5k miles, for an airline that supposedly has the best rewards.
This is very, very sad indeed. With AA's credit card offerings and frequent opportunities for earning large air mile bonus awards - and now with their actually more convenient and fair rewards system - I have no choice but to say farewell to my airline of choice of an entire decade and move on. Such a shame.
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