10-07-2015
03:58 PM
8 Loves
Days at Southwest Airlines can be busy, so sometimes it’s nice to have a distraction—especially if it’s a cute and cuddly one. Employees at Ft. Lauderdale were recently treated to some puppy time after Customer Vivanne arrived for a flight to Dallas with her dog, Roxy. A bit scared of her first flight, Roxy started to yelp and Vivanne decided it would be a good idea to deplane until Roxy could be calmed down. They were booked on a later flight and, while they waited in the gate area, they quickly became very popular with Customers and Employees around them.
We loved the opportunity to play with little Roxy. After some playtime, Roxy was back to her old self. That’s when Vivanne had a new idea; maybe there was someone here that would be willing to adopt Roxy. It wasn’t long before Customer Service Agent James fell in love with Roxy and decided to take her home. A nearby Customer overheard what was happening and exclaimed, “I love Southwest Airlines, you are always doing the right thing and always helping People!”
James changed the pup’s name to Lily, who is enjoying her new home. “She’s living the dream,” James says.
The experience made me realize why dogs truly are “man’s best friend” because this cute puppy made me realize to appreciate the little things in life!
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12-10-2012
12:25 PM
236 Loves
November was National Peanut Butter Month (if you didn’t know, now you do). I LUV peanut butter. Peanut butter takes me back to my childhood, when my Mom, the best Mom in the world, would make us all peanut butter and jelly sandwiches. She would cut them in half, and usually one of my brothers would run by, grab a half, and eat it. When the Broward Food Pantry, in Fort Lauderdale, told us about their collection for November, we were excited to jump in and help. We set up boxes in each Southwest & AirTran Department at Fort Lauderdale/Hollywood International Airport, and marked them “Show the LUV, bring in a TUB." Turns out, lots of people were willing to pitch in! We collected 75 tubs of peanut butter that we dropped off at our Broward Food Pantry. We were very proud to team up with the food pantry to help those in our Community!
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05-02-2012
05:30 PM
285 Loves
I'm a plane nut, pilot, aviation & airline enthusiast, etc. So, how can someone like me figure out if they will fly on a 737-800? Southwest doesn't put aircraft types into their flight schedules...UNLIKE every other airline. I get the pocket North American OAG so I can figure out what aircraft types are flying in May but I have some travels to book for later this summer. How can I find a 737-800 and book on it?
Put differently: Why are 737-800 schedules going forward a well kept secret? Are there not people like me who want to fly on it too?
Steve in KC
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Southwest Airlines is known for many great things, and our Flight Attendants would be one of them. I recently took a flight and captured an awesome trio that illustrates just how great our Crews are. The FUN started shortly after we took off from FLL. A Customer was having a birthday, so the Flight Attendants (Lori, Tina, and Karin, pictured above) made him a crown, and crooned Happy Birthday to him. Lori, Tina, and Karin didn't stop there. They also took such great care of a little baby who had an ear ache, in between pausing in the cabin simply to speak with Customers. They wrapped up the flight with a landing song upon arrival in HOU. I had to deplane in HOU to connect another flight, but I didn't want to leave--thanks to Lori, Tina, and Karin. Their smiles were contageous, their service was excellent, and they captivated all their Customers. That bunch just so happened to include me, an observant Southwest Employee in plain clothes, who doesn't have to look far to discover another great example of why I love to work here. A huge thank you to every one of our Crew Members who fly each day and do it ALL for LUV!
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I know this isn't the correct location for my post, but I don't know where to leave this customer feedback: The SWA web site is very frustrating! It's the equivalent of watching a bad King Kong movie with poor translation synchronization!
When attempting to book a reservation, there is a several second delay from when I type the letter or character. This is bad, Southwest! We need the response time to be yesterday!
Nagems
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