First of all let, me say loud and clear that I am a HUGE fan of Southwest! However, I am disappointed with what has happened to me. On 12/11/2020, I booked a one-way flight from Denver to Milwaukee using Rapid Reward Points for flight #2852 scheduled on 3/13/2021. On 1/27/2021 I received an email from Southwest that the flight number and timing had changed from what I originally had chosen. The new travel times were fine with me. I believe this change was made as a result of Southwest consolidating flights. Now on 2/4/2021 I received an email from Southwest saying that my itinerary was changed yet again, to the morning flight that same day. That flight time doesn't meet my schedule needs. I called Southwest today and was told that I was bumped as the flight was overbooked. Given that I booked this flight almost two months ago, I don't understand why I was chosen to be bumped. Are you bumping me because I booked this flight with Rapid Rewards points? It doesn't feel like the Rapid Rewards Program is being very loyal to me a dedicated customer (referred to as family on your site).
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