So in other words a no answer like the one I received when I complained. If they are working to fix the problem why is reliablity going down? WiFi was better two years ago than it is now. Southwest is working closely with our Inflight WiFi providers on our connectivity. We operate a fleet of nearly 750 aircraft, flying to over 100 destinations across the United States, Caribbean, and Central America. It takes a robust system to supply a fleet of this size with WiFi capabilities, and we are working diligently to allocate the appropriate resources necessary to provide a product that our Customers expect. While I’m not able to promise you perfection going forward, rest assured that we are always looking for ways to improve.
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