03-14-2011
12:25 PM
5 Loves
AS A LOYAL CUSTOMER for over 30 YEARS. It is a sad year for me to see the start of the downfall of Southwest Airlines. I watched some small changes overs the years like the ticket keos and line up systems that have improved SWA. All of those were new or first time trend-setting moves that inproved the industry and made SWA the successful leader that it was. Unfortunately, what changes that are occurring now seem to make SWA more like the other airlines who have been failing all of these years.
This is another example of when you hire the wrong management who have egos rather than brains and want to change a working system so they can pat themselves on their back. With all of there bad moves, expanding purchases like airtran (which I thought would give more hubs and some carribean flights but I figure management will screw this up before it is all done), new rewards system, 150% price fare increase and partners system that destroys the concept of rewarding true loyal customers which had appreciated the basic foundation of SWA to be dedicated to giving the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride, and company spirit, I give SWA "NEW" management two years to run this great airlines into the ground. My grandfather and I would think Herb would have said the same, "If it ain't broke don"t fix it!"
This is a truely sad year and I know these guys are not Herb: Herb listened to his customers .... this management is too smart to listen to their clients. Just ask them.
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